Return Policy

Return and Exchanges policy

Return Policy:

• We only accept returns if there is an issue with your purchase. Please note that we do not offer cash refunds, we only offer store credit for all returns.
• Returns must be requested within 30 days of receiving your order.
• All shipping costs involved with returned item(s) are covered by the customer.
• Sale items are final and cannot be returned.
• Once your return is received and inspected, we will process your return as a store credit and you will receive an email confirmation.
• Please read the return/exchange requirements below, we reserve the right to deny returns if the item does not meet the conditions.
• Your store credit will remain valid for 12 months, from the date you receive the email confirmation, to purchase any other Heritage Gents item(s).
• We recommend using tracked shipping or requesting proof of postage receipt, as we cannot process lost returns.

Exchange Policy:

• We offer a free exchange for all regular-priced items, if the size ordered doesn't fit correctly.
• Exchanges must be requested within 30 days of receiving your order.
• All shipping costs involved with exchanged item(s) are covered by the customer.
• Exchanges are subject to stock availability. If your requested size is unavailable, we will issue a store credit.
• Sale items are not eligible for exchange.

Return/Exchange Requirements:

• Returns/exchanges must be made within 30 days of receiving your order.
• Items must be unworn, in brand-new condition, and free from stains (e.g., dirt, spray tan, pet hair).
• All original packaging and tags must be intact for a return/exchange to be accepted.

How to Return an Item:

1. Email us at info@heritagegentswear.com with your order number to start the return process.
2. We will provide instructions to return the item.
3. Once your return is received, allow 3-5 business days for processing.
4. You will receive your store credit, which will remain valid for 12 months. Please note: store credit does not include any shipping fees from your original purchase.

Damaged Items:

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please email us at info@heritagegentswear.com with the following:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item (including the defect and full product shot)

Once we review your request, we’ll arrange a replacement or store credit, depending on availability. Please note: Items that show signs of wear, stains, odours, pet hair or spray tan cannot be classified as damaged.